Frequently Asked Questions

How Long Does It Take to Process and Ship My Order?
"We process all new orders within 24–48 hours after your payment has been confirmed. Once processed:

• USA Domestic Orders: Shipping typically takes 2–5 business days for delivery.
• International Orders: Delivery usually takes 7–21 business days, depending on the destination and customs clearance.

You'll receive an email with tracking details as soon as your order is shipped, allowing you to monitor its progress. Rest assured, we prioritize efficient processing and reliable shipping for every order."

Do you ship to ALL states?
"Yes. At this time, we are accepting orders from all states."

Can my wife/husband's order be combined and shipped in the same box in order to save on the shipping cost?
"If you have a significant other in the same household that orders items from us at the same time, we will (at your request) ship all the items in the same box."

What happens if my shipment never arrives?
"If a shipment does not arrive within 30 days, Maha Pharma, we will reship the order at no cost. "

What happens if customs (or related agency) "seizes" my order?
"If a shipment gets seized by customs then Maha Pharma we will reship the order at no cost, except for the following countries, due to rough customs: Australia, Canada, South Korea, New Zealand, Denmark, Sweden, Italy."

Do I need a Prescription?
"No! We do not require a prescription for all medications."

What is your exchange policy…if you have one?
"We may, at our discretion, exchange and replace a Product, in the event of damage or defect of the product."

Generic Drugs / Effectiveness
"Generic drugs are the same in terms of effectiveness as brand-name drugs"

What if I don't want generic substitution, can I opt to have only brand-name drugs?
"Yes."

What do I have to do in order to get started with your company?
In order to get started with us, you will be required to:

Step 1: Create an account. Choose a login name and password. For security reasons, please do not use for the login name your real name or your e-mail address, use better a nickname.

Step 2: Log in to Your Account. Please take a look at the left of our website, you will find the categories of products we sell.

Step 3: After you have choosed the desired product, include the amount and click on "Buy Now" button.

Step 4: After click on "Shopping Cart", it is located at the right of our website. Click "Continue Shopping" to add more products, or "Check Out" button if you are ready to go.

Step 5: Get acknowledged with the site's terms and conditions, if you agree and accept them, click on the "Continue" button.

Step 6: After, fill in the shipping information. Please make sure the shipping address is correctly introduced as we will not be responsible for the delivery to an incorrect address, nor we will reship the order.

Step 7: After, please choose your desired payment method and make the payment for your order. Once we receive, it will be reviewed, picked and then sent to the shipping department - this can take up to 3 days.

Step 8: From the time that the shipping department ships your order to the time that they should arrive at your home could take up to 21 days provided there are no problems.

Does it take longer to fill the orders of a new customer?
"Yes. The order will have to be reviewed first. This can take up to 3 days."

What payment options do you accept?
"We accept different types of payment, however to be able to see our payment methods, please log into your account and place an order."

How much can I purchase at one time?
"We do not have a minimum order set."

Your order will be re-shipped in case if it gets lost or seized, except for the following countries, due to rough customs: Australia, Canada, South Korea, New Zealand, Denmark, Sweden, Italy.